It is essential to clearly indicate when a link triggers the launch of external software or an application. Explicit labeling helps prevent user confusion and enhances the reading experience.

Objectives

• Allow users to anticipate the launch of another application before clicking.

Implementation

• Write descriptive link text. For example, for a mailto link, use ‘Send an email’ instead of ‘Contact us’.

Control

• On every page containing hyperlinks, ensure that links opening another application are descriptively labeled.